Carolina Comfort Heating & Air

Reviews about Carolina Comfort Heating & Air

• J Chris

  May, 26 2018
  ★ ☆ ☆ ☆ ☆
  I've never been treated with such contempt and utter hatefulness as this company / Dale and his wife. Last year I had a new HVAC system installed. A blower motor went out that was out of warranty last week. Dale came out, diagnosed it as a bad motor. I asked him to replace it as soon as he could. He said it would be a few days for the new motor to come in. I wouldn't think that's a problem at all and didn't complain about paying for the new motor and installation. Twice he was supposed to show up, neither time he showed up nor called. I called to reschedule, and left a voice mail. He didn't call me back, but his wife did. In a blatantly hateful manner informed me that they were too busy to replace the motor, and they wouldn't be coming out AT ALL. I maintained my cool and politely asked if that's how they treat their customers. She informed me they didn't need my business because they had too much already. I was in complete amazement that someone would talk to, and treat a customer like this.. I expected them to simply come install a new motor and I'd pay them.. Simple... I hope others see how they treat their customers and do business with someone else.

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